Order credits are processed once a return is fully received and processed by the TryNow Partners team. Rest assured that if a credit is required at any point, even after a trial has ended and a charge has been processed that credit will be processed. Credits are processed back to the original form of payment at the time of checkout. Depending on your financial institution, the processing times for this can vary.
Please note that in some situations your Trial may end earlier than the scheduled date. Changes to your order that may cause this include:
- Multiple failed reauthorization attempts - We process reauthorizations in order to maintain the hold for the duration of your trial period. TryNow process reauthorizations as required by your card issuer and are not uncommon.
- Exchanges - With TryNow once you exchange an item, that creates a new order which is not part of your trial. Since those items are sent free of charge, this triggers a charge for the original items that were exchanged. If you have any returns that were also processed at the same time as an exchange, you may see a partial credit for those returned items. Rest assured that you are typically still eligible to return items you did not love and should do so via the TryNow partners return process.
- Order Value Adjustments (i.e. Discounts, credits, etc.) - In some cases when a TryNow partner processes a credit to the order during the Trial period to account for a missed discount or an incorrectly priced item this adjustment can trigger the order to be captured for final payment. Rest assured that you are typically still eligible to return items you did not love and should do so via the TryNow partners return process.