Your trial length is determined by the Brand you are trying from. Your end date is listed on this email as well. We will send you reminder notifications at the beginning, two days out, and at the end of your trial.
Please note that in some situations your Trial may end earlier than the scheduled date. Changes to your order that may cause this include:
- Multiple failed reauthorization attempts - We process reauthorizations in order to maintain the hold for the duration of your trial period. TryNow process reauthorizations as required by your card issuer and are not uncommon.
- Exchanges - With TryNow once you exchange an item, that creates a new order which is not part of your trial. Since those items are sent free of charge, this triggers a charge for the original items that were exchanged. If you have any returns that were also processed at the same time as an exchange, you may see a partial credit for those returned items. Rest assured that you are typically still eligible to return items you did not love and should do so via the TryNow partners return process.
- Order Value Adjustments (i.e. Discounts, credits, etc.) - In some cases when a TryNow partner processes a credit to the order during the Trial period to account for a missed discount or an incorrectly priced item this adjustment can trigger the order to be captured for final payment. Rest assured that you are typically still eligible to return items you did not love and should do so via the TryNow partners return process.