With TryNow once you exchange an item, that creates a new order which is not part of your trial. Since those items are sent free of charge, this triggers a charge for the original items that were exchanged. If you have any returns that were also processed at the same time as an exchange, you may see a partial credit for those returned items.
Rest assured that if there are other outstanding returns that are being processed or if the replacement items do not work out, you will be fully credited.
If you have additional questions regarding the status of your exchange we advise reaching out to the TryNow partner from which you placed the original order. If you have questions regarding a pending credit or charge please feel free to reach out to us at Shopperfirstname.lastname@example.org.